Frequently Asked Questions

What is a complete brief?

To ensure a smooth registration process for your event, it is essential to include comprehensive briefs that cover various requirements. First, outline the online page needs, including a user-friendly design and navigation. Additionally, consider the print-at-home requirement, ensuring that attendees can easily obtain their physical badges. It is crucial to provide email confirmations to keep registrants informed. We now offer custom domains such as register.[youreventname].com, which must be initiated before we start working on your pages. Furthermore, the print-at-home artwork should be visually appealing and clear. Finally, ensure that all content for the online registration page is complete, engaging, and informative, facilitating a seamless experience for participants.

When does the 2-3 week turnaround time begin?

Once we have received your complete brief, our team will develop a mock-up of your registration page, integrating the final content provided. This mock-up will then need to undergo a review by the relevant stakeholders involved in the decision-making process. It is essential that all feedback and necessary adjustments are addressed at this stage. Once the mock-up receives approval, we will commence work on the actual build of the registration page, marking the beginning of our turnaround time. We aim to ensure a smooth and efficient process to meet your expectations and deliver a high-quality result in a timely manner.

What if I have change after the mock-up is approved?

Our team is committed to thoroughly assessing any changes and will promptly communicate with you regarding any delays that may affect our previously shared timeline. While text changes themselves do not contribute to delays, we kindly request that you compile all your text modifications in one submission. This approach will help us streamline the process and ensure that everything is handled efficiently. Thank you for your understanding and cooperation as we work together to maintain our schedule and deliver the best results possible.

What if I have changes after I receive the stage link?

Any modifications made to the stage link will result in associated charges, which are calculated on an hourly basis according to your contract rate. Moreover, any text alterations will also incur additional fees. The team will provide confirmation regarding the total number of IT hours required for the changes. Please note that there is a minimum charge of one IT hour applicable for any adjustments, regardless of the extent of the modifications. It is essential to keep these factors in mind when considering updates to ensure proper budget planning and to avoid any unexpected costs. Thank you for your understanding as we work to accommodate your requests efficiently.

How long will it take for my stage link to be taken live?

Once we receive approval for your stage link, we will promptly activate your registration page, ensuring it goes live within 24 business hours. This swift process allows you to efficiently engage with your audience and start capturing registrations without unnecessary delays. Our team emphasizes a seamless transition from approval to live status, making sure all technical aspects are thoroughly checked for optimal performance. Rest assured that we are committed to providing you with a quick turnaround so that your event can commence as scheduled. We understand the importance of timely updates, and our dedicated support ensures that you are informed every step of the way as we prepare to launch your registration page.

Can urgent requests be made over the weekend or during non-business hours?

To ensure timely service, please be advised that any special requests must be made at least 24 hours in advance. This will allow us to coordinate effectively and meet your needs. Additionally, if delivery or work is required outside of regular business hours, please note that there will be additional charges incurred. We appreciate your understanding and cooperation in making arrangements ahead of time to avoid any complications. Our goal is to provide you with the best possible service while adhering to our operating guidelines. Thank you for your attention to these details, and we look forward to assisting you.

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